A video has emerged showing the general manager of a Burger King confronting two elderly women after they berated him for speaking Spanish inside the restaurant.
The clip, posted onto Facebook by Neyzha Borrero on July 6, shows Ricardo Castillo, who is Puerto Rican, repeatedly condemn the two women for being prejudiced before asking them to leave after they told him to “go back to Mexico” because he was speaking to an employee in Spanish.
The incident was recorded at a Burger King in Eustis, Florida, while Borrero was having a meal with her boyfriend Oni Martinez.
“When you’re in America, you should speak American English,” one of the women can be heard telling Castillo.
“No ma’am, I don’t,” Castillo replies. The woman adds: “Yeah, yeah, go back to Mexico if you want to keep speaking Spanish, go back to your Mexican country, your state, your country.”
Raising his voice, Castillo adds: “Guess what ma’am, I’m not Mexican, I’m not Mexican but you’re being very prejudice and I want you out of my restaurant, right now.”
One of the women then says they’ll leave after they have finished their meal. The general manager retorts: “You know what, I’ll do it for you ma’am, I’ll call the cops.”
The confrontation then continues on for a short while longer before both women leave the restaurant while informing Castillo that they’ll never return.
“Bye ma’am, have a great day. Don’t come back,” Castillo says as they leave.
Earlier on during the clip, Martinez can be heard saying while the argument takes place: “This is America. It’s an everyday thing.”
Speaking to the Palm Beach Post, Borrero praised Castillo for how he dealt with the two customers.
“I was very surprised [at] his reaction,” Borrero said. “I think even though he was being verbally attacked and discriminated, he handled [it] very, very well. He never used profanity to them. He never insulted them, he just asked them to leave and never come back to his restaurant.”
Castillo added he was also happy with how he dealt with the situation.
“I was not disrespectful at any time, but I did tell them they had to leave the restaurant,” he said. “The only couple that was sitting down in the lobby was a Puerto Rican female and a Mexican guy. They told me after, ‘We felt offended.’ The best thing to do was to get the people out of the restaurant.”
In a statement to Fox 35 Orlando, Burger King said: “There is no place for discrimination in our restaurants. We expect employees and guests to treat each other with respect. This incident took place at a franchised restaurant and the owner is looking into the matter.”